Going into BCM313’s Assessment 3, I was eager to interview my long-time family friend, David O’Keefe, as I knew he has had an extensive career in Training and Consulting, and I was excited to learn from him. I interviewed David on the day that lockdown ended, and David was extremely helpful, happy to answer all questions and ready to talk for hours. The interview was extremely insightful into David’s professional values, and I found that we share similar beliefs. This came as no surprise, considering he was my Father’s closest friend and I had spent a large portion of my childhood around him. David was influential in my upbringing, acting as a second father figure and teaching me a significant amount of lessons, therefore, interviewing him came easily, with us sitting on the couch chatting informally.
Being a Trainer/Teacher/Consultant, David was extremely happy to talk and could have spoken for hours if given the time. I decided that going into the interview, I would have four main questions I wanted to ask, which were:
- What is your work history?
- What values do you hold and how did you develop them?
- Was there a time in your work history where you experienced change or disruption?
- Looking into the future of work, do you have any expectations or thoughts on what it might look like?
In our interview, I tried to employ the listening techniques that we discussed and practiced in class. In these listening tasks, we practiced listening without interrupting, whilst still engaging in an interview setting. This task was designed to teach us to know when not to talk or interrupt, to give the speaker the opportunity to share what it is they have to say completely. This technique allows the speaker to speak freely, and may prompt them to reveal more than if the listener had interrupted or spoken.
When creating and presenting my findings, I aimed to share only the most relevant information, to ensure I stuck to the 5 minutes limit. This meant that a large portion of the interview had to be condensed, as our interview went for 30 minutes and David shared a lot of stories from his work history, life lessons he’d been taught by mentors and colleagues and the current state of not only his work industry, but also how all industries have changed over time.
In this interview, David spoke about how he has been bought out by multiple different companies, such as MultiBiz International, and how his role has changed a number of times, going from a Trainer/Consultant/Principal of his own small business, to the Manager of 200 people for a larger corporation.
When speaking on his work history and how this shaped his values, David showed me a Training Manual that he shares with clients, and in it, he has his career values listed for clients to read. These are:
- Lead the industry by Innovation
- Give what is asked and add 10%
- Excellence is not optional
- Maintain Honesty and Integrity
- Make superior evaluations
- Under promise and over perform
He then summarised these further into:
- Innovate & Exceed Expectations
In everything he does, David tries to uphold these core values, and throughout our talk, I found that throughout my life, I had echoed these values, because we had spent so much time together and he had been such a strong role model to me. Overall, this interview was extremely insightful, as it let me analyse what David values and how he has developed them, and it allowed me to discover what I value, and how he has impacted my life.